Why fixed price I.T. services are a game changer
How much should you be paying for professional I.T. services?
One of the most common complaints outsourced I.T. service providers receive is “your service is just too dear”. People often question how I.T. professionals justify hourly rates of $150 or more, our usual response used to be ‘When you hire our services for one hour you are not just paying for that hour, you are paying for the years of training and decades of experience that we have in order to be able to complete this job in only an hour’ (not to mention all the overheads of operating a business). People forget to consider efficiency, sure you could hire a fresh-out-of-school computer whiz kid for $40 or $50 an hour but how long will it take them to complete that so called one hour job? Longer than us I’d be willing bet, much longer.
That was what we used to say but now there is a game changer – fixed price I.T. services also known as MSP, and it really is a game changer. As an MSP (Managed Services Provider), our customers pay a fixed price each month and in return we look after all of their I.T. needs. Of course there are the obvious benefits such as having better control over your budgets by knowing what your I.T. spend is going to be, a reduction in administrative burden for our customers because we take care of the lot and have end-users report faults directly to us rather than filter I.T. problems through their office managers; not to mention the peace of mind that comes with knowing that someone else is taking care of it for them. But there is an even greater benefit that most people don’t realise and it really is a game-changer.
With the old way of doing things, with an hourly rate, it can sometimes be a challenge convincing a customer to let us spend a few hours fixing some I.T. problem that isn’t really causing them any significant issues, or perhaps there is a work-around that mostly solves a problem and they can’t justify spending hundreds or sometimes thousands of dollars fixing something this isn’t particularly important to them at the time. The trouble with this attitude is that small problems have a habit of snow-balling in to big problems and big problems often require much more effort and therefore much more money to fix. This is where the benefits of an MSP really start to pay dividends, you see in the fixed-price MSP model it is in the service providers best interests to fix all those small issues to prevent them from becoming bigger issues in the future. This too has a snow-ball effect by helping our clients businesses operate more efficiently by being proactive rather than reactive. To chose an MSP over a traditional I.T. provider is to choose to be proactive instead of reactive.
There is a misconception that MSP’s are more expensive than traditional I.T. service providers but it really isn’t true, sure it might cost a bit more than an old-fashioned maintenance program but when you put it all together and do the sums over a 12 month span an MSP customer spends about the same as a comparable hourly-rate customer, the difference is the MSP customer has far less computer downtime and much happier staff, factor in the MSP customer’s productivity gains and MSP is going to be cheaper every single time.
Our Services
Our fixed price Managed IT Support Programs will increase your businesses competitiveness and efficiency with our I.T. Professionals on call for you 24/7.
Class leading response times ensure your that when things do go wrong we’ll be there in a hurry so you can get on with doing what your business does best.
Testimonials
Attentive and thorough, Australia Wide I.T. get onto any of our I.T. problems quickly – with prompt, friendly and efficient service. Whenever we need to upgrade, we know we can trust their knowledge in supplying flawless new equipment that always works both physically, and to suit our needs.
Alison
They’ve gotten to know our business so well and they’re truly interested in helping us. It’s like having our own I.T. Department in-house. Australia Wide I.T. takes a personal interest in our team, our business and where we’re going. They’re like family.
Other I.T. companies just didn’t seem to have the same depth of knowledge as these guys. Rather than blame the user (us) they go the extra mile, locate the problem and fix it – Every time!
Coral
Your work last week was amazing. You couldn’t have been more supportive or expert in your conduct. I am very grateful and am amazed at your generous invoicing of last week’s work. I can only repay you by recommending you to as many people as possible.
Thank you. It is refreshing to know that when a problem occurs, you are always there – with great service.
Keran
Our previous I.T. Service Provider was distant, hard to contact and not customer focused. With Australia Wide I.T. we now have great service with a human touch. Our calls are answered promptly and the team is always ready to help in any way.
The maintenance program put in place by AWIT offers us peace of mind that our entire system is correctly and closely monitored.
Monica
Very much appreciate your very quick response today. It was pay day today and I was a bit worried (that we wouldn’t be able to process the pays) but because of you all is well, so a big thanks.
Dale
We would recommend you to anyone, anytime.
Thank you all so very, very much for all your support. Not to mention bringing back my files to my Company. I cannot thank you guys enough.
Thanks again.
Leigh
My business has grown from 3 stores to 5 stores over the last 3 years; one of the unfortunate consequences of this has been the fact that our old server and network could not cope with the growth. After much deliberation we chose Australia Wide I.T. to not only arrange the supply and installation of our new network, but to also provide long term support. We have been very pleased with our decision and would happily recommend them.
Bruce
The team at AWIT deliver nothing but breathtaking service!!!!
Brett
A very big thank you from me to all of the guys there….You make things so easy for us and are always available to help.
A massive shout out to the Nash though for fixing our printer – you nailed it Nash and not only changed MY life, but also helped to save some trees in the Amazon Forest!
Thanks to you all.
Jo
Thanks for all your help today. Your patience & tenacity for solving the problem is greatly appreciated.
Jacinta