Comprehensive I.T. support
for much less than you might think

Our Managed Service Programs will increase your businesses competitiveness
and efficiency with our I.T. Professionals on call for you 24/7

Call: 1300 350 509

We have a range of MSP programs to suit businesses with between 10 and 100 staff.
Our programs have been developed to be flexible and offer fixed price support
options for extra peace of mind.

100% Australian owned and operated, no overseas call centers – ever!

All of our support staff are located right here in Australia, we do not outsource and we do not employ overseas staff.

“Australia Wide I.T. delivers the kind of highly-responsive, excellent service we need, with superb clarity of communication – without the jargon. They truly listened to what we wanted and offered us cost-effective, sensible and tailored solutions to suit the style and size of our business, our needs and our number of staff – at a critical time when our off-site server crashed. They’re extremely fast and knowledgeable and, when called upon, they always ensure that our precious productivity time is never lost.”

Tim Riley, Director Bonafide Lawyers

http://bonafidelawyers.com.au

Get on board our MSP Program TODAY

Running your business efficiently and profitably is all you should be worrying about.
So what happens when your computer system crashes?
Technical issues can cripple your business.

Our MSP programs are designed to make your systems more reliable,
on time and on budget.

What is MSP?

We have a range of MSP products to suit professional services, manufacturing and retail businesses, from our essentials bronze package to our top-of-the-line all-inclusive Platinum Unlimited plan there's sure to be a package to suit you.


Our most popular package, the Platinum Unlimited you pay fixed monthly price and we provide you with unlimited I.T. service, everything from desktop support, troubleshooting and help desk to consulting and systems administration. We are your complete I.T. department and we make business computing easy.

Why become an MSP member at Australia Wide I.T.?

We guarantee our work – If we can’t fix it, we will pay you. This isn't some slick sales gimmick - it's us standing by the quality of our service.


We will oversee and solve all of your computing needs (and problems), leaving you free to focus on your business. We’ll look after your desktop support, administration and scheduled maintenance, and be there to assist you with troubleshooting and project management. Whatever you need, we’re here to help you.

“A very big thank you from me to all of the guys there….You make things so easy for us and are always available to help. A massive shout out to the Nash though for fixing our printer – you nailed it Nash and not only changed MY life, but also helped to save some trees in the Amazon Forest! Thanks to you all.”

Jo Jackson, Immerse Wineries

IF WE CAN'T FIX IT, WE'LL PAY YOU!

We are so confident in the skills and expertise of our staff that we back it up
with a guarantee that no other I.T. firm is willing to match

This is not a gimmick or a false promise, it is a demonstration of our commitment to our customers.


If we are unable to offer a solution to your computer problem not only will our fee be waived but we will pay you $500. In some cases the solution might be to replace hardware or software, if we offer a solution and you elect not to proceed you acknowledge that we have fulfilled our promise to you under this guarantee. This guarantee does not apply to data recovery.


Not only do we offer what we think is the best guarantee in the I.T. industry we also offer two more guarantees, not because we have to, but because we want to.

Quality Guarantee

  • The Australia Wide IT team prides itself on its high level of professionalism and integrity in every aspect of our business and guarantees all workmanship.
  • Repairs will be conducted immediately free-of-charge if any faults or defects are detected in our work.
  • In the rare event we are unable to find a solution to your computer problem NOT ONLY will our fee be waived but we will pay you $500.

30 day configuration warranty

  • If any hardware sold, configured and installed by Australia Wide I.T. should fail with 30 days we will reconfigure the equipment free-of-charge.
  • The following conditions apply for eligibility:
  • - The goods must have been originally supplied and installed by AWIT

  • - The fault must be reported to AWIT within 30 days of installation.
  • - The goods must fall within the normal manufacturers warranty period.
  • - In the case of computer systems including desktops, laptops and servers the customer must have a full, valid backup for the affected system otherwise AWIT will restore the system to original factory defaults only.

YOUR I.T. BUSINESS PARTNER

Imagine the peace-of-mind of knowing that you can concentrate on building your business while your I.T. systems are supported by a trusted team of local and reliable professionals that are dedicated to servicing your needs.

Our service will make your business and your staff more productive and more efficient. We will make your computer systems more reliable, enabling you to get on with what you do best.

Standard Features

  • Dedicated account manager
  • Anti-virus software included
  • Priority support
  • After-hours phone support
  • Backup monitoring
  • System state monitoring
  • Scheduled server maintenance
  • Trusted Australian help desk
  • Australia Wide I.T. guarantee
  • If we can’t fix it, We’ll pay you!
  • Discounted hardware pricing
  • Help desk tickets per month
  • Onsite service

Platinum Unlimited

  • Unlimited
  • Included

Standard Features

  • Dedicated account manager
  • Anti-virus software included
  • Priority support
  • After-hours phone support
  • Backup monitoring
  • System state monitoring
  • Scheduled server maintenance
  • Trusted Australian help desk
  • Australia Wide I.T. guarantee
  • If we can’t fix it, We’ll pay you!
  • Discounted hardware pricing
  • Help desk tickets per month
  • Onsite service

Gold

  • -
  • -
  • 20
  • Included

Standard Features

  • Dedicated account manager
  • Anti-virus software included
  • Priority support
  • After-hours phone support
  • Backup monitoring
  • System state monitoring
  • Scheduled server maintenance
  • Trusted Australian help desk
  • Australia Wide I.T. guarantee
  • If we can’t fix it, We’ll pay you!
  • Discounted hardware pricing
  • Help desk tickets per month
  • Onsite service

Silver

  • -
  • -
  • -
  • -
  • 16
  • Included

Standard Features

  • Dedicated account manager
  • Anti-virus software included
  • Priority support
  • After-hours phone support
  • Backup monitoring
  • System state monitoring
  • Scheduled server maintenance
  • Trusted Australian help desk
  • Australia Wide I.T. guarantee
  • If we can’t fix it, We’ll pay you!
  • Discounted hardware pricing
  • Help desk tickets per month
  • Onsite service

Bronze

  • -
  • -
  • -
  • -
  • -
  • -
  • 12
  • Included

You get it all when you work with us

Your MSP Platinum Unlimited package is all-inclusive.

We’re your I.T. experts in Melbourne

With more than ten years of extensive I.T. expertise, we’re currently servicing over 300 happy clients.

We get to know you and your business

We don’t outsource our services. We build genuine, long-term relationships with our customers, and our staff will get to know your business personally. This means the people who fix and maintain your computer systems are real people you’ll meet and be able to trust, not some faceless helpdesk agent on the other end of the phone

We’re fast and efficient

…and do things right the first time. We work to international standards and categorise all requests for help that we receive, our response times are measured and for some of our MSP plans guaranteed.

You’ll get a highly professional, certified team on-call

Your Australia Wide I.T. team is here for you 24/7. Our staff are fully-qualified, in-house trained and hold various industry-leading Certifications – including MCSE, MCSA, CCNA and A+.

Your very own I.T. department

Your Managed Services Provider (MSP) package is tailored to ensure that your company is protected at all times, and that your staff can focus on what they do best. We become a part of your business family, and set up processes to help, educate, and guide your team with 24/7 cover, 364 days a year. (The only day you can't call us is Christmas day)

We’ll look after all your I.T. needs including:

  • Server maintenance
  • Live system monitoring
  • Backup monitoring
  • Softwareupdates
  • Desktop support
  • Telephone support


Australia Wide I.T. is your very own help desk and IT Department in one – without the high costs. Specialising in small and medium businesses, we design, install and maintain your I.T. systems for you. Keep your team productive with our responsive and professional IT support services.

“Australia Wide I.T. are simply excellent! They go beyond our expectations consistently, and have helped our company to forward plan to avoid the IT pitfalls that could potentially occur by working closely with us, and by ensuring we are educated enough to know when to call for help - before a major issue arises. They’re friendly and easy to get along with - and always there when we need them. With our limited IT knowledge they also have the capacity to ‘come down to our level’. We are very impressed with their level of service and highly recommend them.”

Kate Irvine, Director, Caprice Paper Products

You get it all when you work with us

Your MSP Platinum Unlimited package is all-inclusive.

FREE Download: learn how to change I.T. providers easily and safely